Return Policy

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you.

Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

30 Days Return - 100% Money Back

If you do not like the item and want to return the item, please contact us-contact@tinyporcelainstore.com. 

We provide 30 days return policy. Within 30 days of order received, just send the item back to us.  We will fully refund.

 

Damaged/ Fault/ Incorrect Order

If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation. Once we receive your email and verify the issue, we will get a replacement sent to you right away. 

 

Order Not Received

If your item has not arrived within 30 days (45 days for international) after you placed your order, please contact contact@tinyporcelainstore.com and we will promptly take care of you.  

 

MPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.

We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery. 

We suggest to leave the phone number when placing the order.

 

Refunds/Cancellations

Please contact us(contact@tinyporcelainstore.com) immediately, if you want to cancel the order. 

[NOTE]There are no cancellations if your order has been fulfilled.

If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid,  or we will gladly replace the item for you.

 

Order Modifications or Cancellation

After your order has been placed, you have 48 hours to contact contact@tinyporcelainstore.com and request order modifications, change of address, or a cancellation. After 48 hours, your order has already been placed in production and can no longer be modified.